Account verification
Phone and account verification steps make the registration process more controlled for both riders and drivers.
Güvenlik
Safety and Trust
Learn about Arigo’s approach to account verification, journey visibility, payment transparency, and support.
Güven önlemleri
Trust and verification
Trip visibility
After matching, route and status information can be tracked within the app.
Driver and vehicle information
Before the trip, driver and vehicle details are available to support informed decisions.
Payment transparency
Cost sharing and payment steps are presented clearly within the app flow.
Support and reporting
Users can report issues and access support channels through the platform.
User responsibility
All users are responsible for their own behavior, compliance with traffic rules, and safe travel practices.
Sınırlılıklar
Limitations and user responsibility
Arigo does not guarantee safety outcomes. Users must follow traffic laws and exercise normal caution.
Arigo is not an emergency service. The emergency button is a notification tool, not a rescue guarantee.
Background checks and verification reduce risk but do not eliminate it entirely.
Users should verify vehicle and driver details before starting a trip.
Disputes between riders and drivers are primarily between those parties; Arigo acts as a technical intermediary.
FAQ
Sık sorulan sorular
Is Arigo safe?
Arigo implements account verification, trip visibility, and payment transparency to create a more controlled environment. However, no platform can guarantee complete safety.
What happens in an emergency?
The app includes an emergency button for notification purposes. It is not a rescue guarantee, and users should contact local emergency services when needed.
How is payment handled?
Payment and cost sharing are handled transparently within the app. Arigo does not process payments outside the platform.