Plan
Provide pickup, destination, date, and time.
Reservation flow
How does Arigo work?
Plan the transfer, review the estimate, receive licensed-carrier offers, approve one, and pay the full amount by in-app card.
Offer
Compare offers from licensed carriers.
Approve and pay
Choose an offer; successful full card payment creates the real reservation.
Step by step
The planned transfer process
Enter transfer details
Provide route, date, time, passengers, and luggage.
See an estimated amount
Review a non-binding price shown for planning.
Compare carrier offers
Review service and price conditions created by licensed companies.
Approve an offer
Accept the final offer from the carrier you select.
Pay the full amount
Pay the full amount by in-app card; successful payment creates the real reservation.
Track assignment details
See the vehicle and driver the carrier assigns to the real reservation.
Flow
Planned transfer reservation flow
This flow shows that successful full card payment creates the real reservation after offer approval and before carrier assignment.
- 01Route and time are entered
- 02A non-binding estimate is shown
- 03A licensed carrier creates an offer
- 04The customer approves the offer
- 05The full amount is paid successfully by in-app card
- 06The real reservation is created
- 07The carrier assigns a vehicle and driver
Price transparency
Estimate and offer are separate stages
Estimated price
A pre-offer planning indicator that is not binding.
Carrier offer
The approval-ready amount set by the licensed company providing the service.
Accepted offer
The carrier offer approved by the customer is the final amount due; approval alone does not create a real reservation.
Suitable uses
Which needs does Arigo focus on?
VIP and premium transfers
Airport pickup and drop-off transfers
Corporate guest and employee transfers
Hotel and event transfers
MVP1 boundary
Experiences not offered in this release
Unplanned immediate transport requests
Open passenger-matching products
Pricing framed around a time or distance tariff
Clear roles
Platform, carrier, and customer
Arigo
Provides the technology for reservations and offer comparison.
Licensed carrier
Creates the service offer and assigns the vehicle and driver to a real reservation only after full payment succeeds.
Customer
Creates the request, reviews offers, and approves a suitable carrier offer.
FAQ
Frequently asked questions
When should I create the transfer?
Because MVP1 focuses on planned transfers, create the reservation request by choosing the date and time in advance.
What is the difference between an estimate and an offer?
An estimated price is a planning indicator only. A carrier offer contains the price and service conditions from a licensed company.
Who assigns the vehicle and driver?
After the customer approves a suitable offer and successfully pays the full amount by in-app card, the real reservation is created and the licensed carrier company assigns the vehicle and driver.