Account registration flow
Registration and guidance steps aim to make platform use easier to understand for both riders and drivers.
Safety
Safety and Trust
Review Arigo’s approach to account verification, trip visibility, payment transparency, support, and notification processes.
Safety measures
Trust and verification
Trip visibility
When a match exists, route and status information can be made visible within the app.
Driver and vehicle information
The experience aims to support seeing driver and vehicle details before the trip.
Fare-sharing transparency
Cost sharing and payment steps are designed to be presented clearly within the app flow.
Support and reporting
Users can use support and official contact options in the platform flow when needed.
User responsibility
All users are responsible for their own behavior, compliance with traffic rules, and safe travel practices.
Limitations
Limitations and user responsibility
Arigo does not guarantee safety outcomes. Users must follow traffic laws and exercise normal caution.
Arigo is not an emergency service. The emergency button is a notification tool, not a rescue guarantee.
Background checks and verification reduce risk but do not eliminate it entirely.
Users should verify vehicle and driver details before starting a trip.
Disputes between riders and drivers are primarily between those parties; Arigo acts as a technical intermediary.
FAQ
Frequently asked questions
What security approach does Arigo adopt?
Arigo provides account verification, trip visibility, payment transparency, and support channels. However, it does not guarantee safety outcomes; users should take normal precautions.
Does Arigo provide emergency guarantees?
No. The emergency button is a notification tool. Arigo is not an emergency service or rescue organization.
Who is responsible for behavior and transport obligations during the trip?
In disputes between driver and rider, the primary responsible parties are those individuals. Arigo acts as a technical intermediary.