General Framework
This English translation is provided for convenience. In case of any conflict or inconsistency, the Turkish version shall prevail.
This Driver Membership and Shared Taxi Usage Agreement (the "Agreement") is entered into, under the following terms, between [Arigo Mobility Technology Inc.] ("Arigo") on one side and the vehicle driver who accepts this Agreement electronically, creates and/or has created a driver account in the Arigo application (the "Driver") on the other side.
By approving this Agreement electronically, the Driver accepts that they have carefully read the text, understood all provisions, evaluated the technical, operational, legal, and financial risks related to the shared taxi service, and acknowledges that this Agreement is a prerequisite for using the Arigo application.
1. Purpose, Scope, and Legal Nature
1.1. The purpose of this Agreement is to regulate the rights, obligations, and responsibilities of the parties during the Driver’s use of services offered through the Arigo platform, including urban taxi calling, shared taxi matching, receiving reserved ride requests, ride code generation, in-app communication, ride rating, and other related services.
1.2. Under this Agreement, Arigo does not act as a carrier, transport operator, passenger transporter, travel service provider, freight carrier, taxi operator, employer, agent, representative, attorney, guarantor, insurer, or payment institution. Arigo is solely a technology platform that facilitates the digital matching of drivers and passengers, provides technical infrastructure, manages data flow, and facilitates in-app transactions.
1.3. The transport relationship established between the Driver and the passenger exists exclusively between the Driver and the passenger. Arigo is merely a digital tool that enables the parties to find each other. The Driver accepts that they are the party primarily and directly responsible for any transport, traffic, fare, conduct, luggage, delay, cancellation, communication, reservation, rating, review, damage, injury, personal data, third-party violation, or similar disputes that may arise from this relationship.
1.4. This Agreement may be established electronically within the scope of Articles 1 and 12 of the Turkish Code of Obligations (TBK) and enters into force upon the Driver’s electronic approval. Amendments to the Agreement are also subject to written or electronic approval under Article 13 of the TBK and become valid upon the Driver’s acceptance through the platform.
2. Definitions
For the purposes of this Agreement:
- 2.1. Application means the mobile software and/or web-based platform operated by Arigo.
- 2.2. Customer / Passenger means the person who calls a taxi or shared taxi or requests a ride through the Application.
- 2.3. Shared Taxi Service means the transportation of more than one passenger on the same or similar route, matched through the platform, either together or sequentially.
- 2.4. Ride Code means the unique code generated by the Application for each ride, used to verify, rate, report, and record the ride.
- 2.5. Emergency Button means the in-app function provided for safety and notification purposes, allowing the user to notify the application in risky situations.
- 2.6. Clarification Text / Explicit Consent Text means texts prepared for personal data processing and data security purposes under Law No. 6698.
- 2.7. Agreement Annexes means shared taxi usage rules, pricing rules, data processing texts, and current usage rules.
3. Driver’s Representations and Undertakings
3.1. The Driver represents and undertakes that they use a vehicle registered in their name or legally allocated for their use; that they hold the required driving license, vehicle registration, compulsory insurance, permits, and authorizations required by applicable legislation; and that the vehicle is technically and legally suitable for passenger transportation.
3.2. The Driver accepts that participation in the shared taxi service is voluntary, that Arigo does not compel them to perform transportation activities, and that they understand the nature and legal consequences of the service.
3.3. The Driver accepts that all information provided in the application is accurate, complete, up to date, and verifiable, and that they will update such information immediately if it changes.
3.4. The Driver accepts that they are exclusively responsible for the vehicle interior, luggage capacity, passenger count, seat belts, child seats, ride comfort, passenger safety, and full compliance with traffic rules.
3.5. The Driver accepts that they will be the primary addressee of the consequences arising from their own acts and transactions before passengers, third parties, law enforcement authorities, tax authorities, insurance companies, and all other authorities, and that Arigo is not the first point of responsibility for such acts.
3.6. The Driver accepts that they will use the ability to accept or reject assigned rides, activate or deactivate shared taxi mode, and use other platform settings in accordance with applicable legislation and this Agreement.
4. Arigo’s Legal Position and Non-Participation in the Transport Relationship
4.1. Arigo is not a party to the transport contract established between the passenger and the Driver.
4.2. Arigo is not the party that personally undertakes the passenger’s safe arrival, the Driver’s conduct, the duration of the ride, disputes arising during the ride, the final amount of the fare, decisions made during the ride, route choices, parking, waiting, breaks, luggage loading, passenger acceptance or rejection.
4.3. Arigo’s role is limited to digital matching, routing, recording, communication, notification, and provision of technical infrastructure.
4.4. The Driver accepts that they clearly understand this nature of the platform; that claims directed by passengers to the platform primarily relate to the Driver’s own actions and transactions; and that Arigo may only be held liable for claims directed against it to the extent attributable to Arigo’s own fault.
4.5. Arigo’s liability may arise only if it has direct, provable, and exclusive fault, and only if mandatory legal rules do not prevent such liability from being limited. Apart from this, the Driver accepts in advance that Arigo does not have party status in disputes between the Driver and the Passenger.
5. Special Rules Regarding Shared Taxi Use
5.1. The Driver accepts that the shared taxi service requires more coordination than a single ride because it is carried out by matching passengers on the same or nearby routes, enabling them to travel together or share routes.
5.2. The Driver must comply with the information displayed in the application regarding passenger count, routes, waiting times, reservation times, additional stops, luggage density, ride area, city boundaries, and vehicle capacity.
5.3. In a shared taxi ride, the Driver is obliged to use the ride code generated by the application, verify the ride and the matching through this code, and, where necessary, submit the relevant code in complaint, defense, or evidentiary processes.
5.4. The Driver accepts that they may use in-app communication tools before and during the ride, but that such communication may only be used for ride coordination and safety, and may not be used for personal, harassing, threatening, or unlawful purposes.
5.5. The Driver accepts that access to the passenger profile during the ride is limited to the duration and scope permitted by the application, and that only limited information such as reviews, star rating, previous ride count, and number of evaluations may be visible.
5.6. The Driver accepts that functions such as automatic pre-ride matching, reserved rides, and offering an alternative if no match is found within 2 minutes do not constitute a guarantee of result, and that Arigo only undertakes to use best efforts.
5.7. The Driver accepts that shared chat, group calls, reservations, ride codes, profile visibility, and rating systems are all operational facilitation tools and do not impose a primary transportation obligation on Arigo.
6. Driver’s Conduct Obligations
6.1. The Driver is obliged to act respectfully, safely, lawfully, and in accordance with professional ethics toward passengers, other drivers, third parties, and Arigo employees.
6.2. The Driver accepts that they will comply with traffic rules; will not drive under the influence of alcohol, drugs, or any other substance that reduces attention; and will not engage in smoking, inappropriate conduct, harassment, threats, insults, discrimination, sexual harassment, physical intervention, or violent behavior inside the vehicle.
6.3. The Driver accepts that they will first attempt to resolve any dispute with a passenger at their own level, within legal boundaries, and in a professional manner, and that if no resolution is achieved, Arigo will intervene only as a notification and record platform.
6.4. The Driver accepts that they cannot identify Arigo as the primary responsible party in situations such as delays, route changes, going to the wrong address, the passenger not waiting, the passenger not boarding the vehicle, luggage disputes, payment disputes, communication errors, and similar situations arising during the ride.
7. Pricing, Commission, Subscription, and Payment Flow
7.1. The economic relationship between the Driver and Arigo may be conducted through commission, subscription, package usage fee, periodic access fee, and/or another commercial model, depending on the business model. The applicable model is shown in the Agreement Annexes or in the current in-app information.
7.2. The Driver accepts the current tariff and deduction system notified to them regarding ride fare, platform usage fee, service fee, commission, subscription, or other expenses.
7.3. The Driver accepts that they will not hold Arigo responsible for technical disruptions that may arise from fare collection, refunds, cancellations, payment errors, card transactions, online payment systems, virtual POS, or intermediary payment institutions, unless such disruption is caused by Arigo’s direct fault.
7.4. The Driver is responsible for ensuring that the payment made by the passenger is collected correctly, fully, and in accordance with applicable legislation, and for fulfilling their own tax and invoicing obligations.
7.5. The Driver accepts that they will not use off-platform, unregistered, unexplained, simulated, unlawful, or non-compliant collection methods, and that they will be responsible for all financial, tax-related, and criminal consequences arising from such transactions.
7.6. The Driver accepts that mechanisms such as campaigns, discounts, invitation codes, user rewards, or performance incentives may be applied only under the rules determined by Arigo and within the specified limits, and that such incentives do not create an absolute income or absolute right for the Driver.
8. In-App Communication, Profile Visibility, Ride Code, and Rating
8.1. The Driver accepts that in-app communication tools may be used before and during the ride, and that communication may be restricted after the ride ends.
8.2. The Driver accepts that the ride code may be used as a technical record and verification element in the review of complaints, evaluations, and disputes arising within the scope of the ride.
8.3. The Driver accepts that ratings, reviews, and ride statistics about them may be displayed within the application, and that passengers may see only limited information about the Driver to the extent determined by the application.
8.4. The Driver accepts that ranking, performance lists, rating, and visibility elements are intended only for incentive and informational purposes and do not, by themselves, constitute job security, income guarantee, or an earned bonus.
8.5. The Driver accepts that any objection mechanism against evaluation, review, or ranking results will operate only within the procedure determined by Arigo.
9. Limits of Arigo’s Liability
9.1. As a rule, Arigo is not responsible for any dispute that may arise between the Driver and the Passenger, because it is not a party to the transport contract.
9.2. Arigo cannot be directly named as a party due to passenger conduct, driver conduct, in-vehicle incidents, harm caused to third parties, injury, delay, cancellation, incorrect address, communication interruption, luggage damage/loss, rating disputes, review disputes, reservation disputes, ride cancellation, misuse of the ride code, or disputes that may arise before or after the ride.
9.3. Arigo does not guarantee the absolute accuracy of data, estimated arrival times, map locations, matching times, price projections, or notifications provided through the Application; these are provided on a best-efforts basis.
9.4. Arigo cannot be held responsible for indirect damages that may arise due to technical reasons such as system delay, GPS deviation, map error, software error, operator-related interruption, internet outage, device incompatibility, application crash, network issue, data synchronization problem, and similar causes, without prejudice to Arigo’s own direct fault and mandatory legislation.
9.5. Arigo is not responsible for oral or written agreements between the passenger and the Driver, contacts established outside the application, special commitments arising after the ride, cash payments, special discounts, barter, or additional services.
9.6. Arigo is not responsible for any damage arising from the Driver’s breach of this Agreement, traffic rules, tax legislation, municipality/UKOME decisions, professional obligations, or obligations toward third parties.
9.7. These provisions shall be interpreted without prejudice to Arigo’s own gross negligence, intent, mandatory legal rules, and public order. Since exemption from liability for gross negligence cannot be agreed under Article 115 of the TBK, the liability exclusion provisions in this Agreement apply only to the extent legally valid.
10. Arigo Not Being a Party to Disputes Between Customer and Driver
10.1. The Driver accepts that they are the direct party to disputes arising between them and the passenger, and that Arigo is not a judicial or contractual party to such disputes.
10.2. The Driver accepts that they must first resolve disputes with the passenger regarding fare differences, ride status, cancellation, waiting, luggage, conduct, rule violations, vehicle cleanliness, route, delay, complaint, rating, and reviews.
10.3. Arigo acts only as a technical intermediary in matters such as complaint handling, review, evidence preservation, temporary suspension, account verification, security notifications, and similar processes. Arigo’s handling of these processes does not make it a party to the dispute.
10.4. For any claim asserted by a passenger, the primary addressee is the Driver who performed the relevant transportation act.
10.5. The Driver accepts that they will immediately pay and indemnify Arigo for all damages, expenses, compensation, administrative fines, litigation costs, attorney fees, and other expenses that Arigo may incur due to claims that the passenger may direct against Arigo.
11. Driver’s Indemnification, Recourse, and Release Obligation
11.1. The Driver is exclusively responsible for all material and moral damages arising from their own acts and omissions.
11.2. The Driver accepts that they will compensate all damages incurred by Arigo due to claims directed against Arigo by passengers, third parties, official authorities, insurance companies, or any other authority.
11.3. If Arigo makes a payment due to an obligation, Arigo reserves the right of recourse against the Driver for the amount paid.
11.4. Within this scope, the Driver accepts that they release Arigo, to the broadest extent possible, from liability arising from the Driver’s own acts. This release statement shall be effective to the extent permitted by mandatory legal rules and Article 115 of the TBK.
12. Processing of Personal Data and Confidentiality
12.1. The Driver accepts that their personal data, vehicle and ride information, location data, ride codes, messaging records, complaint records, rating data, and security logs may be processed for the purposes of establishing and performing the contract, security, audit, dispute resolution, legitimate interests, and fulfillment of legal obligations.
12.2. The Driver accepts that explicit consent may additionally be required for special categories of personal data, and that Arigo may process such data only in exceptional cases provided by legislation or with explicit consent.
12.3. The Driver accepts that users’ profile data may be displayed only within the permitted framework inside the application and limited to the ride moment, and that such data will not be unlawfully transferred to third parties.
12.4. The Driver accepts that in-app correspondence, voice calls, or security notifications may be recorded in accordance with applicable legislation and the clarification text.
12.5. The Driver accepts that details regarding the processing of personal data are regulated in Arigo’s separate Clarification Text and Privacy Policy, and that this Agreement shall be read together with those texts.
13. Evidence Agreement
13.1. The Driver accepts that in any dispute that may arise from the application of this Agreement, electronic records, logs, ride codes, GPS data, matching records, messaging records, payment records, timestamps, transaction history, and server records kept in Arigo’s systems shall constitute evidence within the scope of Article 193 of the Turkish Code of Civil Procedure (HMK).
13.2. The Driver accepts that the aforementioned records may be taken as a basis in the resolution of disputes when evaluated together with other evidence, even if not sufficient on their own.
13.3. The Driver accepts Arigo’s right to enter into an evidence agreement and accepts that this evidence system cannot be interpreted in a way that makes the right to prove impossible or extraordinarily difficult.
14. Prohibited Conduct and Account Suspension
14.1. The Driver accepts that they will not engage in actions such as creating fake rides, fake ratings, misuse of the ride code, fraudulent agreement with passengers, use of fake accounts, driving on behalf of another person, unauthorized vehicle use, unregistered fare collection, inappropriate communication, harassment, threats, system manipulation, and similar acts.
14.2. If such violations are detected, Arigo may temporarily suspend the Driver account, permanently close it, conduct a security review, and, where necessary, notify the competent authorities.
14.3. The Driver accepts that suspension or closure of the account does not mean that Arigo provides a transportation service; this is only a measure related to platform security and contract violations.
15. Term, Amendment, and Termination of the Agreement
15.1. This Agreement enters into force upon the Driver’s electronic approval and remains valid as long as the Driver account is active.
15.2. Arigo may amend the provisions of the Agreement due to legislative changes, technical requirements, security, operational needs, or commercial reasons. Amendments enter into force when notified through the platform and electronically accepted by the Driver.
15.3. The Driver may request to close their account and terminate the Agreement at any time. However, account closure does not eliminate accrued debts, record retention obligations, rights of recourse, or existing disputes.
15.4. Arigo may unilaterally terminate the Agreement if the Driver acts contrary to legislation, this Agreement, security rules, or platform rules.
16. Governing Law and Jurisdiction
16.1. Turkish Law shall apply to the implementation and interpretation of this Agreement and to disputes arising from this Agreement.
16.2. [Istanbul Central Courts and Enforcement Offices / the place where Arigo’s headquarters are located] shall have jurisdiction over disputes that may arise from this Agreement.
17. Final Provisions
17.1. This Agreement enters into force upon the Driver’s electronic approval.
17.2. If any provision of the Agreement is deemed invalid, this shall not affect the validity of the remaining provisions.
17.3. Agreement annexes, clarification texts, usage rules, and current security policies are integral parts of this Agreement.
17.4. The Driver declares that they have read, understood, and freely accepted all provisions of this Agreement.
ANNEX-1: Shared Taxi Usage Rules
- 1. Profile visibility is limited only to the duration of the ride.
- 2. A shared ride shall not be considered completed without a ride code.
- 3. Shared chat may be used only for ride coordination and safety.
- 4. The system uses best efforts for reserved rides and does not guarantee results.
- 5. Passenger and driver ratings are subject to an objection mechanism.
- 6. Luggage information is collected to correctly match the vehicle type.
- 7. The emergency button is a safety and notification tool and does not by itself guarantee rescue.
- 8. The Driver is obliged not to operate outside the city/province-based activity area.
- 9. Off-app communication may be conducted only in mandatory and lawful situations.
- 10. These rules apply together with the user and safety policies that Arigo may separately publish.
Signature and Approval
This Agreement has been read and approved electronically and is a prerequisite for the Driver’s access to the platform and use of shared taxi services.