Lidmaatschap voor chauffeurs en gebruiksvoorwaarden voor geplande transfers

1. Purpose, Scope, and Legal Nature

1.1. The purpose of this Agreement is to regulate the rights, obligations, and responsibilities of the parties during the Driver’s use of services offered through the Arigo platform, including planned transfer reservations, licensed carrier offers and approval, receiving reserved transfer requests, ride code generation, in-app communication, transfer rating, and other related services.

1.2. Under this Agreement, Arigo does not act as a carrier, transport operator, passenger transporter, travel service provider, freight carrier, transfer service provider, employer, agent, representative, attorney, guarantor, insurer, or payment institution. Arigo is solely a technology and reservation platform that connects users with licensed transfer companies, provides technical infrastructure, manages data flow, and facilitates in-app transactions.

1.3. The transport contract and transport relationship are established between the Customer / Passenger and the licensed carrier that submits the final offer. The Driver is an operational actor authorized by the carrier to perform an assigned transfer on the carrier’s behalf; the Driver is not an independent party to the transport contract and does not set the final price, collect customer payment, or issue the transport invoice. The Driver remains responsible for their own driving, conduct, acts, and omissions.

1.4. This Agreement may be established electronically within the scope of Articles 1 and 12 of the Turkish Code of Obligations (TBK) and enters into force upon the Driver’s electronic approval. Amendments to the Agreement are also subject to written or electronic approval under Article 13 of the TBK and become valid upon the Driver’s acceptance through the platform.

2. Definitions

For the purposes of this Agreement:

• 2.1. Application means the mobile software and/or web-based platform operated by Arigo.
• 2.2. Customer / Passenger means the person who requests a planned transfer reservation or transfer offer through the Application.
• 2.3. Planned Transfer Service means the transfer service offered by a licensed carrier for a route, date, and time selected by the Customer in advance.
• 2.4. Ride Code means the unique code generated by the Application for each ride, used to verify, rate, report, and record the ride.
• 2.5. Emergency Button means the in-app function provided for safety and notification purposes, allowing the user to notify the application in risky situations.
• 2.6. Clarification Text / Explicit Consent Text means texts prepared for personal data processing and data security purposes under Law No. 6698.
• 2.7. Agreement Annexes means planned transfer usage rules, pricing rules, data processing texts, and current usage rules.

3. Driver’s Representations and Undertakings

3.1. The Driver represents and undertakes that they use a vehicle registered in their name or legally allocated for their use; that they hold the required driving license, vehicle registration, compulsory insurance, permits, and authorizations required by applicable legislation; and that the vehicle is technically and legally suitable for passenger transportation.

3.2. The Driver accepts that participation in the planned transfer service is voluntary and within the permissions of the carrier company to which they are affiliated, that Arigo does not compel them to perform transportation activities, and that they understand the nature and legal consequences of the service.

3.3. The Driver accepts that all information provided in the application is accurate, complete, up to date, and verifiable, and that they will update such information immediately if it changes.

3.4. The Driver accepts that they are exclusively responsible for the vehicle interior, luggage capacity, passenger count, seat belts, child seats, ride comfort, passenger safety, and full compliance with traffic rules.

3.5. The Driver accepts that they will be the primary addressee of the consequences arising from their own acts and transactions before passengers, third parties, law enforcement authorities, tax authorities, insurance companies, and all other authorities, and that Arigo is not the first point of responsibility for such acts.

3.6. The Driver accepts that they will use planned transfers assigned by the carrier company and other platform settings in accordance with their current role, permissions, applicable legislation, and this Agreement.

4. Arigo’s Legal Position and Non-Participation in the Transport Relationship

4.1. Arigo is not a party to the transport contract established between the Customer / Passenger and the licensed carrier. Under that contract, the Driver acts as an operational actor authorized by the carrier.

4.2. Arigo is not the party that personally undertakes the passenger’s safe arrival, the Driver’s conduct, the duration of the ride, disputes arising during the ride, the final amount of the fare, decisions made during the ride, route choices, parking, waiting, breaks, luggage loading, passenger acceptance or rejection.

4.3. Arigo’s role is limited to digital matching, routing, recording, communication, notification, and provision of technical infrastructure.

4.4. The Driver accepts that they clearly understand this nature of the platform; that claims directed by passengers to the platform primarily relate to the Driver’s own actions and transactions; and that Arigo may only be held liable for claims directed against it to the extent attributable to Arigo’s own fault.

4.5. Arigo’s liability may arise only if it has direct, provable, and exclusive fault, and only if mandatory legal rules do not prevent such liability from being limited. Apart from this, the Driver accepts in advance that Arigo is not a party to the transport relationship between the licensed carrier and the Customer / Passenger.

5. Special Rules Regarding Planned Transfer Use

5.1. The Driver accepts that the planned transfer flow proceeds in this order: reservation request, licensed carrier final offer, customer approval, successful full payment by in-app card, creation of the real reservation, and vehicle/driver assignment by the carrier company; no real reservation, service order, or assignment may be created before payment succeeds.

5.2. The Driver must comply with the information displayed in the application regarding passenger count, routes, waiting times, reservation times, additional stops, luggage density, ride area, city boundaries, and vehicle capacity.

5.3. In a planned transfer, the Driver is obliged to use the ride code generated by the application, verify the transfer through this code, and, where necessary, submit the relevant code in complaint, defense, or evidentiary processes.

5.4. The Driver accepts that they may use in-app communication tools before and during the ride, but that such communication may only be used for ride coordination and safety, and may not be used for personal, harassing, threatening, or unlawful purposes.

5.5. The Driver accepts that access to the passenger profile during the ride is limited to the duration and scope permitted by the application, and that only limited information such as reviews, star rating, previous ride count, and number of evaluations may be visible.

5.6. The Driver accepts that licensed carriers’ offer or assignment response times do not constitute a guarantee of result and that the Driver may perform only a transfer whose full payment has succeeded, which has become a real reservation, and which the carrier company has assigned to the Driver.

5.7. The Driver accepts that shared chat, group calls, reservations, ride codes, profile visibility, and rating systems are all operational facilitation tools and do not impose a primary transportation obligation on Arigo.

6. Driver’s Conduct Obligations

6.1. The Driver is obliged to act respectfully, safely, lawfully, and in accordance with professional ethics toward passengers, other drivers, third parties, and Arigo employees.

6.2. The Driver accepts that they will comply with traffic rules; will not drive under the influence of alcohol, drugs, or any other substance that reduces attention; and will not engage in smoking, inappropriate conduct, harassment, threats, insults, discrimination, sexual harassment, physical intervention, or violent behavior inside the vehicle.

6.3. The Driver accepts that they will first attempt to resolve any dispute with a passenger at their own level, within legal boundaries, and in a professional manner, and that if no resolution is achieved, Arigo will intervene only as a notification and record platform.

6.4. The Driver reports operational matters such as delay, route change, incorrect address, the passenger not waiting or boarding, luggage, and communication under the carrier’s procedures. Payment disputes are directed to the recorded process of the platform and the authorized payment service provider; the Driver may not arrange direct collection or refunds with the Customer.

7. Pricing, Commission, Subscription, and Payment Flow

7.1. The final transport price is set by the licensed carrier’s offer and approved by the Customer. Commission, platform fees, and other commercial terms between the carrier and Arigo are governed by the relevant carrier agreement and current platform rules; the Driver is not a party to that commercial relationship.

7.2. Customer payment is collected only through the in-app card flow by an authorized payment service provider. The Driver may not collect cash, use a physical POS terminal, use another offline payment method, or change the payment instrument.

7.3. Payment errors, cancellations, and refunds are handled under platform records, the licensed carrier’s responsibilities, and the authorized payment service provider’s rules. The Driver may not independently collect, cancel, or refund a payment and only follows the operational status communicated through the platform.

7.4. The licensed carrier issues the transport invoice to the Customer. Arigo issues its platform or commission invoice to the carrier. The Driver is not the economic actor that collects customer payment or issues the transport invoice.

7.5. The Driver accepts that they will not use cash, a physical POS terminal, or any off-platform, unregistered, unexplained, simulated, unlawful, or non-compliant collection method.

7.6. The Driver accepts that mechanisms such as campaigns, discounts, invitation codes, user rewards, or performance incentives may be applied only under the rules determined by Arigo and within the specified limits, and that such incentives do not create an absolute income or absolute right for the Driver.

8. In-App Communication, Profile Visibility, Ride Code, and Rating

8.1. The Driver accepts that in-app communication tools may be used before and during the ride, and that communication may be restricted after the ride ends.

8.2. The Driver accepts that the ride code may be used as a technical record and verification element in the review of complaints, evaluations, and disputes arising within the scope of the ride.

8.3. The Driver accepts that ratings, reviews, and ride statistics about them may be displayed within the application, and that passengers may see only limited information about the Driver to the extent determined by the application.

8.4. The Driver accepts that ranking, performance lists, rating, and visibility elements are intended only for incentive and informational purposes and do not, by themselves, constitute job security, income guarantee, or an earned bonus.

8.5. The Driver accepts that any objection mechanism against evaluation, review, or ranking results will operate only within the procedure determined by Arigo.

9. Limits of Arigo’s Liability

9.1. Arigo is not a party to the transport contract between the licensed carrier and the Customer / Passenger. The Driver remains responsible for their own acts and omissions while operating on the carrier’s behalf.

9.2. Arigo cannot be directly named as a party due to passenger conduct, driver conduct, in-vehicle incidents, harm caused to third parties, injury, delay, cancellation, incorrect address, communication interruption, luggage damage/loss, rating disputes, review disputes, reservation disputes, ride cancellation, misuse of the ride code, or disputes that may arise before or after the ride.

9.3. Arigo does not guarantee the absolute accuracy of data, estimated arrival times, map locations, matching times, price projections, or notifications provided through the Application; these are provided on a best-efforts basis.

9.4. Arigo cannot be held responsible for indirect damages that may arise due to technical reasons such as system delay, GPS deviation, map error, software error, operator-related interruption, internet outage, device incompatibility, application crash, network issue, data synchronization problem, and similar causes, without prejudice to Arigo’s own direct fault and mandatory legislation.

9.5. Oral or written agreements, special commitments, cash or physical-POS payments, special discounts, barter, or additional services arranged outside the application between a Customer / Passenger and a Driver are not part of the platform-approved transport and payment flow; the Driver may not request such payments or commitments.

9.6. Arigo is not responsible for any damage arising from the Driver’s breach of this Agreement, traffic rules, tax legislation, municipality/UKOME decisions, professional obligations, or obligations toward third parties.

9.7. These provisions shall be interpreted without prejudice to Arigo’s own gross negligence, intent, mandatory legal rules, and public order. Since exemption from liability for gross negligence cannot be agreed under Article 115 of the TBK, the liability exclusion provisions in this Agreement apply only to the extent legally valid.

10. Arigo Not Being a Party to Transport and Operational Disputes

10.1. Contractual disputes arising from the transport contract are between the licensed carrier and the Customer / Passenger. The Driver is a direct addressee only for disputes concerning their own driving, conduct, acts, or omissions; Arigo is not a judicial party or a party to the transport contract.

10.2. The Driver reports and manages operational matters such as waiting, luggage, conduct, vehicle cleanliness, route, and delay under the carrier’s procedures. Final-price, customer-collection, cancellation, and refund disputes are handled through the recorded processes of the carrier, the platform, and the authorized payment service provider.

10.3. Arigo acts only as a technical intermediary in matters such as complaint handling, review, evidence preservation, temporary suspension, account verification, security notifications, and similar processes. Arigo’s handling of these processes does not make it a party to the dispute.

10.4. The licensed carrier is the primary addressee for claims arising from the transport contract. The Driver is an addressee only for claims directly connected to their own driving, conduct, acts, or omissions.

10.5. The Driver indemnifies Arigo only for losses proven to arise from the Driver’s own culpable act or omission and legally attributable to the Driver.

11. Driver’s Indemnification, Recourse, and Release Obligation

11.1. The Driver is exclusively responsible for all material and moral damages arising from their own acts and omissions.

11.2. For claims directed against Arigo by passengers, third parties, official authorities, insurance companies, or any other authority, the Driver compensates only losses directly connected to their own culpable act or omission and legally attributable to the Driver.

11.3. If Arigo is legally required to make a payment because of the Driver’s culpable act or omission, Arigo reserves the right of recourse against the Driver only to the extent of fault and causation.

11.4. Within this scope, the Driver accepts that they release Arigo, to the broadest extent possible, from liability arising from the Driver’s own acts. This release statement shall be effective to the extent permitted by mandatory legal rules and Article 115 of the TBK.

12. Processing of Personal Data and Confidentiality

12.1. The Driver accepts that their personal data, vehicle and ride information, location data, ride codes, messaging records, complaint records, rating data, and security logs may be processed for the purposes of establishing and performing the contract, security, audit, dispute resolution, legitimate interests, and fulfillment of legal obligations.

12.2. The Driver accepts that explicit consent may additionally be required for special categories of personal data, and that Arigo may process such data only in exceptional cases provided by legislation or with explicit consent.

12.3. The Driver accepts that users’ profile data may be displayed only within the permitted framework inside the application and limited to the ride moment, and that such data will not be unlawfully transferred to third parties.

12.4. The Driver accepts that in-app correspondence, voice calls, or security notifications may be recorded in accordance with applicable legislation and the clarification text.

12.5. The Driver accepts that details regarding the processing of personal data are regulated in Arigo’s separate Clarification Text and Privacy Policy, and that this Agreement shall be read together with those texts.

13. Evidence Agreement

13.1. The Driver accepts that in any dispute that may arise from the application of this Agreement, electronic records, logs, ride codes, GPS data, matching records, messaging records, payment records, timestamps, transaction history, and server records kept in Arigo’s systems shall constitute evidence within the scope of Article 193 of the Turkish Code of Civil Procedure (HMK).

13.2. The Driver accepts that the aforementioned records may be taken as a basis in the resolution of disputes when evaluated together with other evidence, even if not sufficient on their own.

13.3. The Driver accepts Arigo’s right to enter into an evidence agreement and accepts that this evidence system cannot be interpreted in a way that makes the right to prove impossible or extraordinarily difficult.

14. Prohibited Conduct and Account Suspension

14.1. The Driver accepts that they will not engage in actions such as creating fake rides, fake ratings, misuse of the ride code, fraudulent agreement with passengers, use of fake accounts, driving on behalf of another person, unauthorized vehicle use, unregistered fare collection, inappropriate communication, harassment, threats, system manipulation, and similar acts.

14.2. If such violations are detected, Arigo may temporarily suspend the Driver account, permanently close it, conduct a security review, and, where necessary, notify the competent authorities.

14.3. The Driver accepts that suspension or closure of the account does not mean that Arigo provides a transportation service; this is only a measure related to platform security and contract violations.

15. Term, Amendment, and Termination of the Agreement

15.1. This Agreement enters into force upon the Driver’s electronic approval and remains valid as long as the Driver account is active.

15.2. Arigo may amend the provisions of the Agreement due to legislative changes, technical requirements, security, operational needs, or commercial reasons. Amendments enter into force when notified through the platform and electronically accepted by the Driver.

15.3. The Driver may request to close their account and terminate the Agreement at any time. However, account closure does not eliminate accrued debts, record retention obligations, rights of recourse, or existing disputes.

15.4. Arigo may unilaterally terminate the Agreement if the Driver acts contrary to legislation, this Agreement, security rules, or platform rules.

16. Governing Law and Jurisdiction

16.1. Turkish Law shall apply to the implementation and interpretation of this Agreement and to disputes arising from this Agreement.

16.2. Courts and enforcement offices authorized by applicable law shall have jurisdiction over disputes that may arise from this Agreement.

17. Final Provisions

17.1. This Agreement enters into force upon the Driver’s electronic approval.

17.2. If any provision of the Agreement is deemed invalid, this shall not affect the validity of the remaining provisions.

17.3. Agreement annexes, clarification texts, usage rules, and current security policies are integral parts of this Agreement.

17.4. The Driver declares that they have read, understood, and freely accepted all provisions of this Agreement.

ANNEX-1: Planned Transfer Usage Rules

• 1. Profile visibility is limited only to the duration of the ride.
• 2. A planned transfer shall not be considered completed without a ride code.
• 3. Shared chat may be used only for ride coordination and safety.
• 4. The system uses best efforts for reserved rides and does not guarantee results.
• 5. Passenger and driver ratings are subject to an objection mechanism.
• 6. Luggage information is collected to correctly match the vehicle type.
• 7. The emergency button is a safety and notification tool and does not by itself guarantee rescue.
• 8. The Driver is obliged not to operate outside the city/province-based activity area.
• 9. Off-app communication may be conducted only in mandatory and lawful situations.
• 10. These rules apply together with the user and safety policies that Arigo may separately publish.

Signature and Approval

This Agreement has been read and approved electronically and is a prerequisite for the Driver’s access to the platform and use of planned transfer services.